Frequently Asked Questions

    What is the minimum order quantity?
    Please refer to the “Ordering information” on the left hand side of the product ordering page underneath the product picture.

    Are there any design, originations or set up fees?
    We offer a free design service and we do not charge for artwork, design or to set up a job.

    There are silk screen charges for some products that are screen printed like the promotional mugs. There are also dyeing charges for dyeing lanyards to match a particular pantone colour reference.  There are no dyeing charges if you select a stock coloured lanyard.

    There are no mould charges for 2d Enamel Badges but there will be a mould charges if the design is 3d or very complex.

    We do however reserve the right to quote extra artwork costs in case there are unusual circumstances.

    All quoted prices are subject to viewing of artwork and the work commissioned.

    How much do the following items cost?
    We publish all of our prices on this web site so please look at the product ordering page for the costs of the products that you are interested in. As you enter the quantities and the details of the cost will update in the unit cost box, and the total amount will show in your cart.

    Will I receive an emailed quote?
    If you order through the website the prices are quoted as you progress with your order and the final costs are shown in your basket.

    If we gave a quick quote over the telephone we would not always email a quote. Please ask as we are always happy to email you a quote.

    We do not email quotes on reorders unless asked.

    If you are ordering for the first time or there is a change of logo or in the type of product you are ordering you will always receive a quote and a PDF design proof of the product that you are about to order.

    How much is postage?

    The cost of posting goods depends upon the weights and dimensions of the goods being sent and the address or part of the world they are being sent to.

    Within the UK (including Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man, the Scottish Highlands and Wales) we post all goods up to the weight of 2kg by Royal Mail 1st Class post. Royal Mail 1st Class post is not a guaranteed next day service. If you would like a next day signed for service please let us know and we will quote you for either a Royal Mail Special Delivery or a next day courier service.

    Any goods over 2kg in weight being posted to England, the Scottish Lowlands and Wales will be sent by FedEx.

    Any goods over 2kg and up to 10kg in weight being posted to Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man and the Scottish Highlands will be sent by Royal Mail Special Delivery. Kindly note however that Royal Mail Special Delivery is not always a next day guaranteed service to some areas like the Scottish Highlands.

    International deliveries including any goods being sent to Southern Ireland will be sent by Airmail, Airsure or by FedEx International.

    There is a minimum post and packing cost of £4.50 for each dispatch. The cost of post and packing is given when you view the contents of the cart. Alternatively you can call our friendly sales team who will be pleased to discuss and quote on your specific delivery requirements.

    How long does it take to dispatch goods once ordered?
    Lead times are quoted from the time a firm order confirmation has been received by email, all artwork has been approved and payment received when required. Please refer to the “Delivery” tab on the product ordering page for specific delivery information on that product.

    How would you want the artwork supplied?
    Please supply us with an Illustrator AI or EPS for a PC, a Corel Draw file, a PDF,  a print quality JPEG or a Tiff at a minimum of 300 dots per inch. Your printer or graphic designer will have these files.  You may even have other logo files on your computer that you cannot open that we may be able to use. Kindly note that we cannot print to a good standard if the quality of the file received is of a low resolution.

    Can you help design the artwork for us?
    Yes we can! If you have some instructions or a design brief we will be happy to provide you with a free, no-obligation design service and a PDF proof to review.

    Do you supply a digital proof before producing the goods?
    If you are a new client or an existing client with a change to previously approved artwork or product details a PDF proof will be provided for approval before we process your order. Orders will not be processed until written confirmation is received by email or post. We cannot accept verbal orders on any of our products.

    What are your payment terms?
    We ask for payment prior to production with all first time orders regardless of the product or invoice value. We then give a certain amount of credit on subsequent name badge orders.
    No credit is ever given on promotional items or novelty badges. Following this policy enables us to offer very competitive prices and ensures we stay in business where others fail.
    The only exception to this is with councils and government bodies. If a council or government body can supply us with an official purchase order we will allow credit for 30 days.

    What is your returns policy?

    At Simoney we hope that you are delighted with your order, however, if for any reason you are not completely satisfied with your goods we will usually replace them immediately free of charge, provided that they are returned unused.  Please note that we cannot accept returned goods that we reasonably believe have been used.

    If a bespoke sample has been provided first and approved then we would not offer a replacement. If we recommend a sample but this is refused due to time constraints or other factors then we will not be able to replace the goods.

    We do not replace products that are damaged due to general wear and tear or age.

    We do not offer any warranties on any of our products as we cannot control the conditions they are subjected to once they are being used.

    If an Executive Name Badge, Plastic Personalised Name Badge or a Reusable Name Badge is returned with a broken fixing then we will always replace it free of charge.

    Your statutory rights are not affected.

    Returned goods should be sent to the Company Address:

    4 Kingsmill Business Park
    Chapel Mill Road
    Kingston Upon Thames
    KT1 3GZ

    telephone 020 8547 0011

    What is a “Call Off”?
    We offer a Call-Off service, on our executive and plastic range of badges, whereby you can purchase a quantity of extra badges to be held in stock. We charge 85 pence extra for each badge to be Called Off to cover post and packing costs. This enables you to Call Off even a single badge that has been purchased at a unit cost priced in a larger quantity price bracket. Badges can then be called off until the quota is used up with no further invoices being sent. Payment is required in full prior to dispatch.

    A Call Off has not time limit so it can be used over any period until the balance reaches 0.

    What is a “dome”?
    A dome is a polyurethane coating that can be put onto the front of a name badge in order to protect the face of the badge and to prolong the lifespan of the badge.  A dome on the front of a badge also makes the badges look great and the dome has a lovely feel.