At Simoney we hope that you are delighted with your order, however, if for any reason you are not completely satisfied with your goods we will usually replace them immediately free of charge, provided that they are returned unused. Please note that we cannot accept returned goods that we reasonably believe have been used.
If a bespoke sample has been provided first and approved then we would not offer a replacement. If we recommend a sample but this is refused due to time constraints or other factors then we will not be able to replace the goods.
We do not replace products that are damaged due to general wear and tear or age.
We do not replace badges where they are printed incorrectly due to the information or text provided by the client.
We do not offer any warranties on any of our products as we cannot control the conditions they are subjected to once they are being used.
If an Executive Name Badge, Plastic Personalised Name Badge or a Reusable Name Badge is returned with a broken fixing then we will always replace it free of charge.
Your statutory rights are not affected.
Returned goods should be sent to the Company Address:
4 Kingsmill Business Park
Chapel Mill Road
Kingston Upon Thames
telephone 020 8547 0011